Coronavirus Disease 2019 (COVID-19)

Jordan's Mask to COVID-19


Cancelation and Return Policy

Due to the coronavirus outbreak (COVID-19), Personal Protection Equipment (PPE), infection control supplies, and other related products are on manufacturer backorder. While the manufacturers are increasing production, they are also implementing strict rules that all orders are non-cancelable and non-returnable. Therefore, we are implementing the same non-cancelable and non-returnable policy for these products. 

Website Ordering

In order to best support you and prevent hoarding, we have put ordering restrictions in place on most of the impacted products. This will help us ensure the products we do have available get into the hands of those who need them most – our customers.

Products Unavailable for Purchase

We have removed the ability to order PPE (i.e. masks, gowns, gloves, and eye protection), infection control (i.e. hand sanitizer, disinfecting solution and wipes), and other related products on our website.

To order products that are no longer available on our website, please submit your order via email to Our Customer Care Team will process order requests that include all of the following information:

  • Account number
  • Bound Tree item number and quantity
  • Contact information
  • Confirmed shipping address